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InterLink error message: Not Connected or Does Not Appear in the Control Panel.

Summary

When using the RealFlight USB Interlink Controller, you receive an error message that says the USB Interlink Controller is not connected.

-OR-

When using the RealFlight USB Interlink Controller, you receive an error message that says KEerror 3994 I-Controller does not appear in the Control Panel.

Resolution

  1. Make sure you have all the latest updates for your version of Windows. This is especially important if you have Windows 98 First Edition since full support for USB did not become available until Windows 98 Second Edition. You can access the Windows Update feature from your Start menu while you are connected to the Internet. For specific assistance with this feature please contact your computer manufacturer or Microsoft.
  2. Make sure you have all the latest updates for RealFlight itself. You can access the latest update for RealFlight by first making sure that RealFlight itself is not running, and then calling up the RealFlight Control Panel, making sure you are connected to the Internet through your ISP. On the RealFlight Control Panel, click on the Online Updates button. From the Online Updating dialog box, you will first need to register your copy of RealFlight before you update to the latest version. The product update is only available to registered owners of RealFlight.
  3. If you are using the USB Interlink Controller through any kind of an external USB hub, make sure the hub has a power supply as the USB Interlink Controller will not work otherwise.
  4. If you had the USB Interlink Controller plugged into your system before you installed RealFlight, then please try disconnecting the USB Interlink Controller and any other USB device from your PC and restart your system. Once Windows is completely rebooted, try plugging your USB Interlink Controller back into a USB port, making sure you plug the USB connection firmly into the USB port.
  5. If Step 4 did not provide you with a successful solution, then please try uninstalling and re-installing RealFlight, making sure you DO NOT connect the USB Interlink Controller to your PC until the software prompts you to do so (a message will appear on your screen when the software is ready for you to plug the USB Interlink Controller into a USB port). If you are using Norton Antivirus, Norton Utilities, Norton System Works, or any other virus scan or system protection/monitoring utility, please make sure that all those utilities are completely disabled when you install, update, or run RealFlight as those kinds of utilities can cause conflicts with other programs when they are attempting to install, update, and/or run successfully.
  6. If you are still getting an error message that says the USB Interlink Controller is not connected or KEerror 3994 I-Controller does not appear in the Control Panel, then please close out of any open windows and dialog boxes that may be open at this time. Make sure the USB Interlink Controller is the only USB device connected to your PC at this time. IMPORTANT: make sure you have your Windows installation/recovery disk there with you in case Windows needs to install components for itself from the Windows disk during the following process.
  7. Go to your Start menu and select Settings then Control Panel.
    Windows 98 Start Menu showing Settings highlighted with Control Panel selected in the flyout Settings flyout menu.
  8. From the Windows Control Panel, select the Add New Hardware option.
    Add New Hardware icon
  9. From the Add New Hardware Wizard, Click Next to continue.
    Add New Hardware Wizard window beginning with the phrase "This wizard installs the software…& and the Next button selected
  10. Click Next to allow the Add New Hardware Wizard to search for all new Plug and Play devices on your PC.
    Add New Hardware Wizard window beginning with the phrase "Windows will now search for anynew Plug and Play devices…& and the Next button selected
  11. Windows is now searching for all Plug and Play devices on your PC. This process should take several seconds, so please allow Windows to complete this process.
    Add New Hardware Wizard window beginning with the phrase "Please wait while Windows searches…& and the Next button selected
  12. Once Windows has detected all the available Plug and Play devices, you will need to tell Windows you are going to select the hardware from a list by selecting that option from the window shown below. Once you have made that selection, click Next to continue.
    Add New Hardware Wizard window beginning with the phrase "Windows can now search for hardware that is not Plug and Play compatible…& and the option "No, I want to select the hardware from the list" and the Next button selected
  13. From the Add New Hardware Wizard dialog box that asks you to select the type of hardware you want to install, select Human Interface Devices and click Next to continue.
    Add New Hardware Wizard with list of Hardware types displayed and Human Interface Devices selected
  14. Once Windows assembles the driver information database, the Add New Hardware Wizard will ask you to select the manufacturer and model of the hardware you are adding. Make sure you have (Standard Device) selected for Manufacturers: and USB Human Interface Devices selected for Models: as shown and click Next to continue.
    Add New Hardware Wizard with Standard device selected under Manufacturers and USB Human Interface Device selected under Models
  15. You should next get the dialog box shown below. Click Next to install the software necessary to support the new device. If Windows asks you for the Windows disk, insert the Windows disk and allow Windows to install any components it needs at this time.
    Add New Hard Ware Wizard with phrase beginning with "The hardware you are installing is Plug and Play compatible…"
  16. The Add new Hardware Wizard should have finished installing the software necessary to support the new hardware device. Click Finish to complete the process.
    Add New Hard Ware Wizard with phrase beginning with "Windows has finished installing the software necesary to support your new hardware."
  17. Try running RealFlight again and see if the USB Interlink Controller is now functioning correctly. If you are still getting an error message related to the I-Controller not being connected or not appearing in the Control Panel, then please try contacting RealFlight Software Support for assistance.

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